FAQ

A few things are good to know beforehand. Please read carefully especially our cancellation policy.

Transportation

 In case you cancel the trip, we do not return any money within the transport included safaris, if the cancellation is due to your own wish, or falling from the horse or sickness or being scared on your own. In those cases you need to have your own travelling insurance to ask any refunds.

If you have your own transport, you will need to look surely the driving time even in winter conditions to Simo. Notice that we have a narrow , slippery road during the winter, so you need to drive slowly and carefully. We do not return the money of the booked safari, in case you do not manage to drive here, or arrive late, and we have another safari after your booked time for another group.

If you arrive late to the safari, notice that then you will get the timing left of your own, booked time, and we do not return the money, in case you can not arrive on time.

 Be aware of the slippery road conditions during the winter time, and remember to take your own insurances for driving / car rental / riding safaris. 

Arriving late more than 10 minutes during the tourist season and other groups coming causes the loss of time / money due to your own reason, therefore we do not return the money.

If you cancel the ride, let me know the at least 3 days beforehand, then we can return maximum 50 % of the money of the ride, but NOT the money of the transport.

If you have booked the transport included,  we do not return any money if you cancel later than 3 days before the starting time of your safari.

During the norther lights season we do not return any money in the cases, we do not manage to find the northern lights. It is always by hunting or searching during the paid safari, that we do our best to find the spots to see them, but in case it starts to snow, or the weather turns to bee too cloudy, we do not return the money, as the safari is made anyway.

Nor we return anything if the cancellation is due to the customers own sudden wish, fall , sickness, or cold or being scared etc, or other reasons.

Good to know

Any food allergies or diets must be communicated when you’re booking. Even if you have already made a reservation beforehand, please confirm that your special needs have been noted if you are paying to the other tourist leaders.

Cancellation policy for other safari sellers or travel agencies

If you cancel the riding, transport included trips, sauna, or eating inclusive safaris, please note that we are not able to make any refunds after the safari has been paid, if it has been booked by an other safari selling group or company or a travel agency.

Other companies sell our trips with their own transport and winter clothing fees included. If you book through them, and pay extra fee we do not guarantee that they would return anything either, as they have transported you here and back.