FAQ

A few things are good to know beforehand. Please read carefully especially our cancellation policy.

Transportation

 In case you cancel the trip, we do not return any money within the transport included safaris, if the cancellation is due to your own wish, or falling from the horse or sickness or being scared on your own. In those cases you need to have your own travelling insurance to ask any refunds.

If you have your own transport, you will need to look surely the driving time even in winter conditions to Simo. Notice that we have a narrow , slippery road during the winter, so you need to drive slowly and carefully. We do not return the money of the booked safari, in case you do not manage to drive here, or arrive late, and we have another safari after your booked time for another group.

If you arrive late to the safari, notice that then you will get the timing left of your own, booked time, and we do not return the money, in case you can not arrive on time.

Arriving late causes the loss of time / money due to your own reason, therefore we do not return the money.

During the norther lights season we do not return any money in the cases, we do not manage to find the northern lights. It is always by hunting or searching during the paid safari, that we do our best to find the spots to see them, but in case it starts to snow, or the weather turns to bee too cloudy, we do not return the money, as the safari is made anyway.

Nor we return anything if the cancellation is due to the customers own sudden wish, fall , sickness, or cold or being scared etc, or other reasons.

To cancel the safaris suddenly, ask your own travel insurance if they can return some money due to your own reasons to cancel.

Good to know

Any food allergies or diets must be communicated when you’re booking. Even if you have already made a reservation beforehand, please confirm that your special needs have been noted if you are paying to the other tourist leaders.

Cancellation policy for other safari sellers or travel agencies

Other companies sell our trips with their own transport and winter clothing fees included. If you book through another company, we can not return our fees, due to your own cancellation or arriving late.